Frequently asked questions
1. How much does it cost? Do you offer finance?
Answer: Raspberry Laundry offers three different business models; namely “Kiosk” (you have to be an existing Raspberry store owner to own a Kiosk), Raspberry “Express”, and Raspberry “Laundry”. A turnkey, fully equipped Raspberry store starts at 1.5M (excluding VAT); also bear in mind that you will require an additional working capital budget of at least Php 150,000. Head office does not offer finance but potential franchisees are assisted with any finance application.
2. Who is your ideal franchise?
Answer: A Raspberry Laundry franchisee is someone who is motivated, dedicated, a team player, confident, is a good communicator, a friendly people person who wants to succeed and make a difference in his or her community.
3. What support do you offer?
Answer: Franchisor support is offered on many fronts and includes store visits (which are essential to quickly identify and rectify any operational issues); dedicated staff with the necessary expertise and experience who are only a phone call away for franchisees; A supplier chain that understands the franchise system; and commercial equipment that is covered by a warranty and is backed by leading supplier and biggest holder of commercial laundry equipment and spare parts.
4. Should franchisee be a hands-on operators, or can an outlet be run by a manager or staff?
Answer: The business model requires an owner operator to manage his or her own store; in certain circumstances (for instance where a franchisee owns more than one store) a manager may be appointed but it will impact on the bottom line.
5. What training do you provide to prepare franchisees? Does this also cover the equipment used?
Answer: It is imperative that training is not only provided as an initial once off to prepare the franchisee to open a store, but is continuous and lasts for the duration of the franchise agreement. Training comprises two components; namely theory and practical. Theory covers all aspects required to ensure the successful running of a laundry and includes topics as diverse as the Consumer Protection Act and Labour Relations Act to the financial management of the business and would also cover the franchisor – franchisee relationship. Practical training covers all aspects related to the operational side of the business and would include the laundry equipment used as well as the different laundry processes - from the weighing of garments on their delivery to their folding, packaging and presentation on collection.
